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Privacy Policy

Our Privacy Commitment


At BETTER BOATING SAFE BOAT TRAINING® we know how important it is to protect your personal information we have developed this Privacy Policy to outline our guidelines for the collection and use of personal information.


What Information does BETTER BOATING SAFE BOAT TRAINING® COLLECT and how is it used?

At BETTER BOATING SAFE BOAT TRAINING®, we collect two types of information: personal information and non-personal information.
With your consent we may use your personal information for a number of different purposes, for example to:

To complete requests for products, services or information

Provide customer service

Offer new products and services

Measure and improve the effectiveness of our website

We may also collect and summarize customer information in a format that no longer identifies the individual for statistical purposes.

Personal information includes your name, address, phone number, and e-mail address.

Non-personal information does not identify you as an individual. For example, we may ask you for your postal code to assist us with implementing our advertising campaigns.

All information required to issue a Pleasure Craft Operator Card (P.C.O.C) is forwarded to Transport Canada for LAW Enforcement purposes.


Your Implied Consent

In some cases, your consent is implied if we ask you to provide personal information with a stated purpose. For example, we can only deliver the product you have purchased if you provide us with your address and phone number.


Your Express Consent

In other cases, we will ask you to give your express consent to use your personal information to advise you of products or services that may be of interest. You can always withdrawal your implied consent by advising us of such a request by sending your withdrawal request to


Newsletters or Updates

When we offer a news letter you may choose to, subscribe at which time we will use the collected information to send you industry updates or important update notices about BETTER BOATING SAFE BOAT TRAINING®

From time to time we may send you an update about our website or an update about regulatory and or industry changes. You may withdraw your email address at anytime.


Withdrawing Your Consent

If you have contacted us or signed up for our newsletters or mailing lists, you may unsubscribe at any time by simply sending such a request by email to or reply to our email with the words PLEASE REMOVE ME FROM YOUR MAILING LIST.


On-Site Purchases

When you purchase a BETTER BOATING SAFE BOAT TRAINING® product or service, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request. Examples where we need contact information include delivery of products, mailing of your Pleasure Craft Operator Card. If we collect this information, we may also ask for your consent to use this information to send you promotional information on products and services or to keep you up to date on regulatory and or industry changes.


Our Website

While using our website, you may be asked to voluntarily provide certain personal information (such as your name, email address, postal address, telephone number, or credit card information). We use this information to complete your transaction and to apply for access to certain special features and functions (replacement cards and book orders) of the website. If you choose not to provide requested personal information, you will not be able to use certain features of the website and you will not be able to engage in or complete transactions through the website. With any of the services on our website, we may also use your personal information to contact and correspond with you and to respond to your inquiries or send you notices on regulatory or industry changes. All references to our website in this Policy means


Like many other websites, we automatically collect certain non-personal information regarding website users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the website, the Internet address of the website from which you linked directly to the website, the operating system you are using, the website pages that you visit, the website pages read and images viewed, and the content you download from the website.

This non-personal information is used for website and system administration purposes and to improve the website.



The website uses "cookies", a technology that installs a small amount of information on a website user's computer to permit the website to recognize future visits using that computer. Cookies enhance the convenience and use of the website. For example, the information provided through cookies is used to recognize you as a previous user of the website (so you do not have to enter your billing information each time you visit the site), to offer personalized Web page content and information for your use, to track your activity at the website, to respond to your needs, and to otherwise facilitate your website experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the website and your ability to access certain features of the website or engage in transactions through the website.


Tracking Information

We may use non-personal information to compile tracking information reports regarding website user demographics, website traffic patterns, and website purchases, and then provide those reports to advertisers and others. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. We may also link tracking information with personal information voluntarily provided by website users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy.


Links to Other Website

Our website may contain links to other website or Internet resources. When you click on one of those links you are contacting another website or Internet resource. BETTER BOATING SAFE BOAT TRAINING® has no responsibility or liability for or control over those other website or Internet resources or their collection, use and disclosure of your personal information.

We encourage you to read the privacy policies of those other site to learn how they collect and use information about you.


Contest, Promotion, or Surveys

We may run contests, promotions, or surveys. Information from contest entries will be used to contact you if you win. We may also summarize survey information in a manner that no longer identifies the contest entrants for analysis, but will not share personal information from entries. All contests are subject to rules that will be PUBLISHED with each particular contest.


Disclosure of Information BETTER BOATING SAFE BOAT TRAINING® Collects

BETTER BOATING SAFE BOAT TRAINING® does not sell or trade your personal information. However we may share your information with third parties acting on our behalf or as permitted or required by law.


Disclosure to Service Providers

BETTER BOATING SAFE BOAT TRAINING® may share your personal information with certain service providers in order to provide products and services to you, to verify and validate information, and to address customer service matters. Examples of service providers include those suppliers who print your Pleasure Craft Operator Card. To reduce the risk of fraud or misuse of personal information, BETTER BOATING SAFE BOAT TRAINING® may also verify your personal information, including but not limited to your address and credit card information, with third party service providers.

We will use reasonable efforts to ensure that your personal information is used in a manner that is consistent with this Policy. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.


Legal Disclosure

BETTER BOATING SAFE BOAT TRAINING® may disclose your information as permitted or required to by law; for example:

To a government institution or other person or entity that has asserted its lawful authority to obtain the information; where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity;

to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to dictate the production of such information;

to comply with court rules regarding the production of records and information; and to our legal counsel.


Protecting Your Personal Information

The security of your personal information is a high priority for BETTER BOATING SAFE BOAT TRAINING®. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.


Verifying My Information

You can check your information to verify, update, or correct it, and to have any obsolete information removed. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us at Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You can also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.


When is My Information Removed?

We keep your information only as long as we need it for the products and services you're using and for a reasonable time thereafter or to meet Transport Canada requirements or any other legal requirements. We have retention standards that meet these requirements. You can also request that we remove your information from our records. Subject to our requirements for continued retention of your information, for example, for billing, audit, or warranty purposes, we will make every reasonable effort to honor your request.


Identity Theft

Although BETTER BOATING SAFE BOAT TRAINING® is not under any obligation to verify the actual identity or authority of any person using codes to access and use the website we do take identity theft seriously. Should it be found that a person has falsely obtained a Pleasure Craft Operator Card we will forward all pertinent information (personal and non personal) to the proper authorities.

BETTER BOATING SAFE BOAT TRAINING® may in its discretion at any time require proof of the identity of any person seeking to access and use the website, and may deny access to and use of the website or parts of it or refuse to accept or act upon any communication if BETTER BOATING SAFE BOAT TRAINING® is not satisfied with such proof.

We encourage you to take all reasonable precautions to protect your identity. To help protect your identity keep all passwords and login names/user names secure and confidential. Once you have logged in do not leave your computer unattended unless you have logged off. Do not tell any person your password or login id.

What Should You Do?



If you have any questions or concerns about the privacy policies please feel free to contact us:

1 Wexford Rd Unit 9
Box 44083
Brampton ON
L6Z 2W1


Privacy Policy Change

To accommodate changes in our service, the technology, and legal developments, this Policy may change over time. We may add, change, or remove portions of this Policy when we feel it is appropriate to do so. Whenever we update this Policy we will change the date on the Policy to indicate when the changes were made.

Rev 120517